Skip to content
Router One

Contact Us

Have questions or need help? We'd love to hear from you. Reach out through any of the channels below.

Email

support@router.one

Support, billing, invoices, refunds, data-deletion requests, and enterprise SLA inquiries. Send from the email address on your account so we can locate it.

X (Twitter)

@router_one

Follow us for product updates, engineering insights, and community discussions.

GitHub

github.com/Router-One

Official GitHub organization — public repositories and issue tracker.

Before you write

  1. Refunds: email from the address on the paying account with the order ID. Refund requests are answered within 2 business days — see the Refund Policy.
  2. Invoices: any top-up completed through the hosted checkout (card or Alipay) can be invoiced — include your account ID. Stablecoin top-ups are not invoiceable. Details in the FAQ.
  3. Data deletion: send from the account owner address with the API key or request IDs needed to locate the records; the windows are documented under Data retention.
  4. Enterprise SLA and contracts: a written SLA with service credits is available on annual contracts — see Availability & SLA.
  5. Outages: check the status page first; it publishes active incidents and an hourly reachability probe.
  6. Integration errors: 401 / 402 / 429 are explained in LLM API error codes; the docs cover setup for Claude Code, Codex, and OpenAI-compatible SDKs.