Privacy Policy

Last updated: September 5, 2026

Information We Collect

We collect information you provide when creating an account or using the service, such as your name, email address and payment information. For direct API calls, usage records contain metadata such as model selections, token counts, costs, performance metrics and status, without retaining prompt or model-response bodies. Playground saves conversation history so you can revisit and continue chats.

How We Use Your Information

We use your information to provide, maintain, and improve Router One's services, process transactions, send service-related communications, and monitor usage patterns for security and optimization. We analyze aggregated, anonymized usage data to improve our routing algorithms and service quality.

Data Security

We use transport encryption, API key hashing and access controls. Direct API calls do not retain prompt or model-response bodies; Playground saves conversation history separately. Read our Security and Data Retention pages for the API and Playground distinction, upstream processing, usage metadata and deletion requests.

Cookies

We use essential cookies for authentication and session management. We may also use analytics cookies to understand how our platform is used. You can control cookie preferences through your browser settings.

Third-Party Services

Router One routes your API requests to third-party LLM providers as directed by your configuration. Each provider has its own privacy policy governing the processing of your request data. We recommend reviewing the privacy policies of any LLM providers you use through our platform.

Your Rights

You have the right to access, correct, or delete your personal information. You can export your usage data at any time through the dashboard. To exercise these rights or for any privacy-related inquiries, please contact us at the email address below.

Contact Us

For any questions about this Privacy Policy, please contact us at support@router.one.