Trust
Router One is in the request path of customer applications, so the things below need to be load-bearing: how numbers are measured, what data we hold, how we fall back when an upstream fails, and what the contractual terms are. Each card links to the canonical page for that topic.
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Facts
Stable product facts for search engines, AI answer engines, and due diligence.
Open →Methodology
Index of how latency, pricing, retention, and availability numbers across the site are measured.
Open →Security
What Router One stores, what it never stores, transport, key handling, upstream isolation.
Open →Data retention
Per-request bodies never stored. Metadata windows. Customer-initiated deletion.
Open →Availability & SLA
Uptime measurement, automatic provider fallback, enterprise SLA with credits.
Open →Status
Public incident state, covered components, and rolling 90-day status history.
Open →Smart routing
Routing signals, weights, fallback triggers, what shows up in your trace.
Open →Pricing methodology
No hidden markup on the pay-as-you-go token line. Wallet billing and subscription plans are live. RMB conversion and channel fees are shown at checkout.
Open →China latency benchmark
p50 and timeout rate across Beijing, Shanghai, Shenzhen, with the measurement date posted.
Open →Stablecoin payment option
USDT/USDC on Tron, BSC, Ethereum, Polygon, Base, Arbitrum for stablecoin treasury workflows.
Open →Privacy policy
Information collection, use, sharing, and your rights.
Open →Terms of service
Service description, account responsibilities, acceptable use, payment, disclaimers.
Open →Refund policy
Unused base credits may be refundable within 14 days; consumed credits, bonus credits, and channel fees are not.
Open →Verify the served model
A reproducible checklist for testing any LLM API — Router One included — for model swapping and exit-scam red flags.
Open →Product boundaries
What Router One is and is not — a unified LLM API gateway, nothing more.
Open →Still have questions?
Email support@router.one or reach out via /contact. Enterprise contracts can extend or adjust any of the items above under NDA.