- Will unused subscription requests carry over to the next billing cycle?
- No. Each plan's request quota resets at the end of its billing cycle. If your usage is bursty, keep wallet balance as a buffer.
- Can I use a subscription and pay-as-you-go at the same time?
- Yes. Subscription coverage and wallet pay-per-token billing can work together, with wallet balance covering usage outside plan coverage.
- Can I get an invoice?
- Yes. Every payment completed through the hosted checkout (card or Alipay) is invoiced automatically — the invoice is emailed to the address you entered at checkout once the payment succeeds, for pay-as-you-go wallet top-ups and subscriptions alike, so there is nothing to request. Stablecoin top-ups are a separate rail and are not invoiced. For annual contracts, contact sales through the /contact page.
- What is the minimum top-up amount?
- The checkout page is the source of truth for the minimum amount. Card and Alipay top-ups currently usually start at $5 USD equivalent; RMB amounts are converted and shown at checkout using the current FX rate. Stablecoin top-ups (USDT/USDC on Tron, BSC, Ethereum, Polygon, Base, Arbitrum) usually start at $5 USD equivalent; network gas is paid by the user and any channel fee is shown before checkout.
- Does Router One retain my request or response data?
- Router One does not retain prompt or model-response bodies from direct API calls. It records request metadata for billing, usage tracking, and troubleshooting. Playground saves conversation history so users can revisit and continue their chats.
- How is billing handled when a provider retry succeeds?
- A named-model request is billed at that model's posted rate when an eligible retry succeeds on another provider route. With model="auto", billing follows the final server-selected model. Customer Logs shows the model, request ID, and settled request cost; upstream suppliers, service routes, and intermediate attempts remain internal.
- Can users in mainland China call international models?
- Yes — Router One proxies the request through a China-reachable endpoint, so models hosted overseas work without a VPN.
- Where can I see exact per-model prices?
- The /models page lists every supported model with its applicable token or per-unit price, plus context length and capabilities where relevant.
- How is a subscription different from adding the same amount to my wallet?
- A subscription covers eligible models through shared monthly request quotas: standard requests use 1 request, while requests above a model’s long-context threshold use more, by input-length band. Wallet balance is billed per token and never expires. You can use both, with the plan’s overage rules applying when quota is insufficient. Bonus credits from deposits are spendable on API usage only and do not pay for a plan.
- Which payment methods can I actually use today?
- Two rails. One hosted checkout takes major credit and debit cards and Alipay — pick either after entering your billing details. The other rail is USDT/USDC on Tron, BSC, Ethereum, Polygon, Base, or Arbitrum. WeChat Pay is not currently supported; use Alipay for an RMB top-up without a US credit card.
- Do long-context requests use more of my subscription quota?
- Yes. A standard request uses 1 request from its model tier; a request above a model’s long-context threshold uses more, by input-length band. Available quota rules appear below the plans; model detail pages also list input-length tiers. Only total input strictly above a threshold enters the next tier. Cached input is included once; output does not affect the threshold. If quota is insufficient, the plan’s overage rules apply. Wallet-billed calls use the model’s posted token rates.