- Will unused subscription requests carry over to the next billing cycle?
- No. Each plan's request quota resets at the end of its billing cycle. If your usage is bursty, keep wallet balance as a buffer.
- Can I use a subscription and pay-as-you-go at the same time?
- Yes. Subscription coverage and wallet pay-per-token billing can work together, with wallet balance covering usage outside plan coverage.
- Can I get an invoice?
- Router One issues invoices for any top-up completed through the hosted checkout (card or Alipay), including plain pay-as-you-go wallet top-ups — not only enterprise or subscription accounts. Email support@router.one with your account ID to request one. Stablecoin top-ups are a separate rail and are not invoiced. For annual contracts, contact sales through the /contact page.
- What is the minimum top-up amount?
- The checkout page is the source of truth for the minimum amount. Card and Alipay top-ups currently usually start at $5 USD equivalent; RMB amounts are converted and shown at checkout using the current FX rate. Stablecoin top-ups (USDT/USDC on Tron, BSC, Ethereum, Polygon, Base, Arbitrum) usually start at $5 USD equivalent; network gas is paid by the user and any channel fee is shown before checkout.
- Does Router One retain my request or response data?
- No. Router One does not store request or response content. Only the metadata needed for billing, routing, and observability is logged.
- How is billing handled when a provider retry succeeds?
- A named-model request is billed at that model's posted rate when an eligible retry succeeds on another provider route. With model="auto", billing follows the final server-selected model. The customer trace shows that final model, provider, and request cost; intermediate failed attempts stay in operational logs.
- Can users in mainland China call international models?
- Yes — Router One proxies the request through a China-reachable endpoint, so models hosted overseas work without a VPN.
- Where can I see exact per-model prices?
- The /models page lists every supported model with its applicable token or per-unit price, plus context length and capabilities where relevant.
- How is a subscription different from adding the same amount to my wallet?
- A subscription covers eligible models through shared monthly request quotas, while wallet balance is billed per token and never expires. Subscriptions are usually better for frequent or long-context usage within the quota; wallet balance is more flexible for light or irregular usage. You can use both, with wallet balance covering overage; bonus credits from deposits are spendable on API usage only and do not pay for a plan.
- Which payment methods can I actually use today?
- Two rails. One hosted checkout takes major credit and debit cards and Alipay — pick either after entering your billing details. The other rail is USDT/USDC on Tron, BSC, Ethereum, Polygon, Base, or Arbitrum. WeChat Pay is not currently supported; use Alipay for an RMB top-up without a US credit card.