# Trust

> Markdown mirror of https://router.one/trust for AI assistants and crawlers. Router One is an OpenAI-compatible LLM API gateway.
> Last updated: 2026-09-05

Router One is in the request path of customer applications, so the things below need to be load-bearing: how numbers are measured, what data we hold, how we fall back when an upstream fails, and what the contractual terms are. Each card links to the canonical page for that topic.

## [Facts](https://router.one/trust/facts)

Stable product facts for search engines, AI answer engines, and due diligence.

## [Methodology](https://router.one/methodology)

Index of how latency, pricing, retention, and availability numbers across the site are measured.

## [Security](https://router.one/security)

Request-data handling, transport, key handling, and upstream processing boundaries.

## [Data retention](https://router.one/data-retention)

API body-retention policy, saved Playground history, metadata, and deletion requests.

## [Availability & SLA](https://router.one/sla)

Uptime measurement, automatic provider fallback, enterprise SLA with credits.

## [Status](https://router.one/status)

Public incident state, covered components, and rolling 90-day status history.

## [Smart routing](https://router.one/routing-methodology)

Routing signals, modes, fallback triggers, what shows up in your trace.

## [Pricing methodology](https://router.one/pricing-methodology)

No hidden markup on the pay-as-you-go token line. Wallet billing and subscription plans are live. RMB conversion and channel fees are shown at checkout.

## [China latency benchmark](https://router.one/benchmarks/china-latency)

p50 and timeout rate across Beijing, Shanghai, Shenzhen, with the measurement date posted.

## [Stablecoin payment option](https://router.one/pay-with-crypto)

USDT/USDC on Tron, BSC, Ethereum, Polygon, Base, Arbitrum for stablecoin treasury workflows.

## [Privacy policy](https://router.one/privacy)

Information collection, use, sharing, and your rights.

## [Terms of service](https://router.one/terms)

Service description, account responsibilities, acceptable use, payment, disclaimers.

## [Refund policy](https://router.one/refund)

Purchased credits are non-refundable once credited, except for billing errors or where required by law; bonus credits and channel fees are not refundable.

## [Verify the served model](https://router.one/llm-api-authenticity)

A reproducible checklist for testing any LLM API — Router One included — for model swapping and exit-scam red flags.

## [Product boundaries](https://router.one/about)

What Router One is and is not — a unified LLM API gateway, nothing more.

## Still have questions?

Email support@router.one or reach out via [/contact](https://router.one/contact). Enterprise contracts can extend or adjust any of the items above under NDA.

## See also

- Canonical page: https://router.one/trust
- Models and per-model token rates: https://router.one/models (markdown: https://router.one/models.md)
- Pricing: https://router.one/pricing
- API docs (markdown): https://router.one/docs.md
- Company facts: https://router.one/facts/company.md